Accessibility Statement

Our commitment

We want everyone to be able to use the VeloLinx site, including people with disabilities. We built it so you can browse with a keyboard, a screen reader, browser zoom and your device's accessibility settings, and we keep testing and improving it.

Law and standard

The site is built under the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013, chapter 3.

It follows Israeli Standard 5568 Part 1, September 2023, which is based on WCAG 2.0 at level AA.

Conformance level

The site partly conforms to level AA: the home page, and the header, menus and footer of every page, conform to level AA. Pages not yet moved to the new design have known limitations, listed below.

What we did

• Every menu and form also works with a keyboard alone.
• Every page starts with links that skip to the main content and to this statement.
• The element selected with the keyboard has a clear outline.
• Every page has ordered headings and named regions, so it is easy to move around with a screen reader.
• Images have text alternatives, and drawings that illustrate a service are labeled "Illustration".
• Text and background contrast is high enough for comfortable reading.
• You can enlarge text up to double and browse on a narrow screen without losing content.
• Motion on the site follows your device's "reduce motion" setting.
• The background video on the home page has a pause button and no sound.
• Form fields have labels, and error messages are read out.
• Every page sets its language and direction, in Hebrew and in English.
• No information is shown by color alone, and there are no time limits.

The accessibility menu

This site is built so you can use it without extra tools: with a keyboard, a screen reader, browser zoom and your device's accessibility settings. In addition, every page has an "Accessibility menu" that lets you adjust the display to suit you. The menu is an extra convenience. It does not replace the accessibility of the site itself, and the site is built to meet the requirements without it.

How to open it: the round "Accessibility menu" button on the right side of the screen, on every page; the "Accessibility menu" row in the main menu on phones; the "Accessibility menu" button at the bottom of every page; or the keyboard shortcut Alt+A (Option+A on a Mac). The same shortcut closes the menu, and so does the Esc key.

What you can change:

• Text size, up to double.
• Line, letter and word spacing.
• A simple, familiar font (Arial).
• Text alignment to the right, center or left.
• High contrast on a dark or a light background, grayscale and inverted colors.
• Highlighted links, highlighted headings and a bold outline on the element selected with the keyboard.
• A large black or white mouse pointer, on computers with a mouse.
• A reading guide and a reading mask.
• Stopping animations and the background video.
• Hiding decorative images.
• Resetting every setting with one click.

Your settings are saved only in the browser where you chose them and are not sent to us. The menu does not change what a screen reader reads, does not change keyboard keys, and never opens by itself.

What the menu does not change: third-party content shown inside a frame, such as the card processor's payment page, YouTube videos and the reCAPTCHA check. On pages that have not yet moved to the new design, some adjustments may look less consistent. If something in the menu does not work as expected, please tell us using the contact details at the end of this statement.

How we tested

We tested the site with automated tools, with the keyboard only and with screen readers, in these browsers and devices:

The accessibility menu itself was also tested in the same browsers and with the same screen readers, on the same date.

Technical requirements

The site is built for current versions of Chrome, Edge, Firefox and Safari, on computers with Windows or macOS and on phones with iOS or Android. It works with browser zoom and with your device's text size and motion settings.

Known limitations and third-party content

• Pages not yet moved to the new design: some have not been fully tested yet, and on them the accessibility menu's color modes may look less consistent. We are moving them to the new design in stages.
• WhatsApp chats open in the WhatsApp app or website, which we do not control.
• The Google reviews on the home page are shown as their authors wrote them, and each review is marked with its own language. On English pages Google translates them automatically, and the original is one click away.
• The card processor's payment page loads inside a frame and is not under our control.
• The Google reCAPTCHA check in forms.
• YouTube videos embedded in some blog articles.

Temporary faults

There are no known accessibility faults at the moment.

Exemptions

We have not asked for an exemption from any accessibility duty.

Physical accessibility

We serve businesses across Israel remotely, by phone, WhatsApp, email and video calls. We have no office that receives clients.

Accessibility contact

Did you run into a problem or something that is not accessible enough? Please write to us. Our accessibility contact:

To help us act fast, tell us which page it happened on, what you tried to do, and which browser and assistive technology you used.

We will reply within 5 business days at most. We will fix the problem or offer another accessible way without delay, and no later than 60 days.