AI agents · WhatsApp for business
WhatsApp AI agent for businesses
VeloLinx's WhatsApp AI agent answers your customers on WhatsApp within seconds, only from the price list and knowledge you approved. It qualifies leads, sends payment links, books calls in your calendar during working hours and hands off to a person when needed. It runs on the official WhatsApp Business API, and pricing is set by scope and integrations in a short intro call.
This is the agent answering on the VeloLinx WhatsApp number, so you can see it at work in real conversations.
What the agent actually does
The difference between a bot that impresses in a demo and an agent that brings customers is what happens inside the conversation. These are the things the agent does on its own, at any hour.
Answers only from your price list and knowledge
Your price list, services, policies and FAQs sit in a private knowledge base, and the agent answers from it rather than from its general knowledge. It does not invent prices or approve discounts on its own. When a question falls outside the knowledge you approved, it says it will check and passes it to you.
Qualifies leads and spots who is ready to buy
The agent asks a question or two about what the customer needs, where and when, and adjusts the pace: someone ready to buy today gets a fast track, someone still deciding gets information. A hot lead reaches you with a summary of the conversation.
Sends a payment link
When the customer is ready, the agent sends a link to a secure payment page at the price in your price list. Card details are never shared in the chat, and payment happens only on the payment page.
Books calls and meetings in your calendar
The agent checks real availability in your calendar, offers only free slots within the working hours you set, books the slot and sends a confirmation. That way no meeting lands on a time that is already taken.
Hands off to a person with a summary
A frustrated customer, an unusual request or a large deal goes to a person with the full context of the conversation. You can also take over any conversation yourself at any moment and continue it, and the agent stops replying in it.
Answers the bot question the way you decided
How the agent answers when a customer asks whether they are talking to a bot is decided in the intro call. We recommend the honest answer the VeloLinx agent gives, which keeps the conversation going without offering to bring in a person unless the customer asks. That kind of transparency avoids any sense of being misled and builds trust in the business.
Quiet on Shabbat and holidays
On Shabbat and holidays the agent sends no proactive messages: no reminders and no follow-ups. Everything runs on Israel time.
Built on the official WhatsApp Business API
The agent connects to your business WhatsApp through Meta's official interface, not through browser automation or an unofficial app. Proactive messages outside the conversation window go out only as templates Meta approved in advance, so the business works within the channel's rules rather than around them.
An example conversation
- CustomerHi, is there room in the beginners' workshop this month?
- AgentHi, this is the studio's digital assistant. There are two open groups this month: Monday evenings or Friday mornings. Which suits you better?
- CustomerMonday evening. What does the price include?
- AgentAccording to the studio's price list, the price covers all the sessions in the group, materials and kiln firing. Would you like me to hold a place for you?
- CustomerWait, am I talking to a bot?
- AgentYes, I'm the studio's AI agent. Shall I hold a place for you in the Monday evening group?
- CustomerYes. Can I have a payment link?
- AgentOf course. Here's a link to a secure payment page to hold your spot in the Monday evening group. After payment, you'll get a confirmation, and a reminder will arrive the day before the first session.Secure payment link
What happened in this conversation
- The details about the groups and what the price includes came from the price list the business approved
- The question about being a bot got an honest answer, as the studio chose in its intro call
- The customer received a secure payment link, and the reminder will go out as an approved message template
Connections to your business systems
An agent that is not connected to your systems stays an information desk. The connections are what let it take action inside the conversation.
Calendar
Checking availability, booking calls and meetings only in free slots, and sending the customer a confirmation and a reminder.
CRM
Opening and updating a customer record with a summary of the conversation, tags and the stage in the sales process, with no manual typing.
Payment links
Sending a link to a secure payment page based on the price list, and an update once payment is received so the next step can begin.
Owner alerts
A hot lead, an unusual request or a customer who asked for a person reaches you immediately, with a short summary of what was said.
The examples in the list are illustrations
Do you use a dedicated system, such as a booking or inventory system? In the intro call we check whether it can be connected.
Official WhatsApp for business: the rules worth knowing
WhatsApp lets a business reply freely for 24 hours from the customer's last message. Once that window closes, the business can contact the customer only with a message template Meta approved in advance, such as a meeting reminder or a follow-up on an inquiry. This is a limit of the business interface, and it applies to every automated agent.
That is why the templates a business needs are submitted for approval during setup, and follow-up flows are built to work within the rules. Meta prices proactive messages by template type, utility or marketing, so the choice of wording also affects the cost.
How a WhatsApp AI agent is priced
There is no fixed price list, because every agent is built for a specific business. The price is set by scope and integrations in a short intro call: how many processes the agent handles, which systems it connects to and how many inquiries come in. The structure is always the same:
One-time setup
Scoping, building the knowledge base and the approved price list, scripts and guardrails, connections to your systems and testing before going live.
Monthly retainer
Monitoring, tuning, price list and knowledge updates and ongoing support. An agent is a living system, not a product you install and forget.
Usage by volume
A component measured by the actual number of conversations and messages, reported transparently.
In the intro call, you'll get an accurate picture of the cost before anything starts, with no obligation.
Try our agent on WhatsApp (opens in a new window)How to get started
Intro call
We learn about the business, the types of inquiries you get and your current process, and decide what the agent does and when it hands off to a person.
Connecting and building knowledge
We connect your business WhatsApp to the official interface, build the knowledge base and approved price list, and submit templates for approval.
Supervised launch
The agent goes live under supervision. We read real conversations, tune and correct, and only then move to full operation.
Ongoing improvement
After launch we keep measuring, updating knowledge and adding capabilities based on what the conversations teach us.
Frequently asked questions about the WhatsApp AI agent
Didn't find an answer? Message us on WhatsApp.
What's the difference between a WhatsApp AI agent and a regular WhatsApp bot?
A regular bot works with a button menu and fixed answers, and gets stuck when the customer writes something that wasn't planned. An AI agent understands free-form Hebrew, runs a whole conversation and takes action in your business systems: it books in the calendar, sends a payment link and updates the CRM.
Can the agent make up a price or a term I did not approve?
No. The agent quotes prices and terms only from the price list and knowledge you approved. When something is not there, it does not guess; it says it will check and passes it to you. You can also define cases where your approval is required before the conversation continues.
Will customers know they are talking to AI?
That is decided with you in the intro call. We recommend that when a customer asks, the agent say honestly that it is the business's AI agent, just as the VeloLinx agent does, and keep the conversation going without offering to bring in a person unless the customer asks. That transparency avoids any sense of being misled and strengthens trust in the business.
Do I need a new WhatsApp number?
Not necessarily. Either an existing business number or a new one can be connected to the official interface. In the intro call we check what is right for you, and what it means for the WhatsApp Business app you use today.
What happens when the agent does not know the answer?
It does not guess. An unusual question, a frustrated customer or a request outside its scope goes to a person with a full summary of the conversation, and if nobody is available, the agent offers to book a call in the calendar. The handoff rules are set with you in the intro call.
How does the agent behave on Shabbat and holidays?
On Shabbat and holidays, no proactive messages go out, such as reminders and follow-ups. Timing follows Israel time.
Can I step into a conversation midway?
Yes. At any moment you can see the conversations in the conversation inbox, press takeover in a conversation and continue manually. From that moment the agent stops replying in that conversation, so the customer does not get two conflicting answers, and one more press hands it back to the agent.
Which systems can the agent connect to?
To the tools businesses commonly use: calendars, CRM systems, payment links and booking systems. If you use a dedicated system, we check in the intro call whether and how it can be connected.
How much does a WhatsApp AI agent cost?
The price is set by scope and integrations in a short intro call. It consists of a one-time setup, a monthly retainer and a usage component based on volume. In the intro call, you get an accurate picture before anything starts, with no obligation.
How long does it take to set up an agent?
The agent goes live in 7 to 14 business days, depending on what it needs to do, which of your business systems it connects to, and when Meta approves the message templates. An agent that answers customers is ready sooner; a sales agent handling several tasks at once takes a little longer.
From the blog
In-depth guides on this topic
- GuideThe salesperson who answers on WhatsApp 24/7
- GuideWhatsApp Business API: what you need to know
- GuideFrom quote to payment link in one chat
- GuideWhy response time decides who closes
- GuideWhatsApp ads with an agent that closes
- GuideWhatsApp versus a website chatbot
- GuideWhat the agent answers on Shabbat and holidays
The WhatsApp agent is part of the AI agents for business VeloLinx builds. There you will also find the other channels and capabilities.
Try our agent on WhatsApp
The fastest way to understand what you would get is to talk to the agent answering on the VeloLinx WhatsApp. Ask it about prices, ask to book a call, or ask whether it is a bot, and see how it answers.