AI agents · WhatsApp for business
Velolinx's WhatsApp AI agent answers your customers on WhatsApp within seconds, only from the price list and knowledge you approved. It qualifies leads, sends payment links, books calls in your calendar during working hours and hands off to a person when needed. It runs on the official WhatsApp Business API, and pricing is set by scope in a discovery call.
This is the agent answering on the Velolinx WhatsApp number, so you can see it at work in real conversations.
The difference between a bot that impresses in a demo and an agent that brings customers is what happens inside the conversation. These are the things the agent does on its own, at any hour.
Your price list, services, policies and FAQs sit in a private knowledge base, and the agent answers from it rather than from its general knowledge. It does not invent prices or approve discounts on its own. When a question falls outside the knowledge you approved, it says it will check and passes it to you.
The agent asks a question or two about what the customer needs, where and when, and adjusts the pace: someone ready to buy today gets a fast track, someone still deciding gets information. A hot lead reaches you with a summary of the conversation.
When the customer is ready, the agent sends a link to a secure payment page at the price in your price list. Card details are never shared in the chat, and payment happens only on the payment page.
The agent checks real availability in your calendar, offers only free slots within the working hours you set, books the slot and sends a confirmation. That way no meeting lands on a time that is already taken.
A frustrated customer, an unusual request or a large deal goes to a person with the full context of the conversation. You can also take over any conversation yourself at any moment and continue it, and the agent stops replying in it.
How the agent answers when a customer asks whether they are talking to a bot is decided in the discovery call. We recommend an honest answer and an offer to switch to a person, which is how the Velolinx agent answers. That kind of transparency avoids any sense of being misled and builds trust in the business.
On Shabbat and holidays the agent sends no proactive messages: no reminders and no follow-ups. Everything runs on Israel time.
The agent connects to your business WhatsApp through Meta's official interface, not through browser automation or an unofficial app. Proactive messages outside the conversation window go out only as templates Meta approved in advance, so the business works within the channel's rules rather than around them.
An agent that is not connected to your systems stays an information desk. The connections are what let it take action inside the conversation.
Checking availability, booking calls and meetings only in free slots, and sending the customer a confirmation and a reminder.
Opening and updating a customer record with a summary of the conversation, tags and the stage in the sales process, with no manual typing.
Sending a link to a secure payment page based on the price list, and an update once payment is received so the next step can begin.
A hot lead, an unusual request or a customer who asked for a person reaches you immediately, with a short summary of what was said.
Do you use a dedicated system, such as a booking or inventory system? In the discovery call we check whether it can be connected.
WhatsApp lets a business reply freely for 24 hours from the customer's last message. Once that window closes, the business can contact the customer only with a message template Meta approved in advance, such as a meeting reminder or a follow-up on an enquiry. This is a limit of the business interface, and it applies to every automated agent.
That is why the templates a business needs are submitted for approval during setup, and follow-up flows are built to work within the rules. Meta prices proactive messages by template type, utility or marketing, so the choice of wording also affects the cost.
There is no fixed price list, because every agent is built for a specific business. The price is set by scope and integrations in a short discovery call: how many processes the agent handles, which systems it connects to and how many enquiries come in. The structure is always the same:
Discovery, building the knowledge base and approved price list, scripts and safety rails, connections to your systems and testing before going live.
Monitoring, tuning, price list and knowledge updates and ongoing support. An agent is a living system, not a product you install and forget.
A component measured by the actual number of conversations and messages, reported transparently.
In the discovery call you get an accurate picture of the cost before anything starts, with no commitment.
We learn the business, the types of enquiries and the current process, and decide what the agent does and when it hands off to a person.
We connect your business WhatsApp to the official interface, build the knowledge base and approved price list, and submit templates for approval.
The agent goes live under supervision. We read real conversations, tune and correct before full operation.
After launch we keep measuring, updating knowledge and adding capabilities based on what the conversations teach us.
A regular bot works with a button menu and fixed answers, and gets stuck when the customer writes something that was not planned. An AI agent understands free language, runs a whole conversation and takes action in your business systems: it books in the calendar, sends a payment link and updates the CRM.
No. The agent quotes prices and terms only from the price list and knowledge you approved. When something is not there, it does not guess; it says it will check and passes it to you. You can also define cases where your approval is required before the conversation continues.
That is decided with you in the discovery call. We recommend that when a customer asks, the agent answers honestly that it is the business's AI agent and offers to hand the conversation to a person, which is how the Velolinx agent answers. That transparency avoids any sense of being misled and strengthens trust in the business.
Not necessarily. Either an existing business number or a new one can be connected to the official interface. In the discovery call we check what is right for you, and what it means for the WhatsApp Business app you use today.
It does not guess. An unusual question, a frustrated customer or a request outside its scope goes to a person with a full summary of the conversation, and if nobody is available, the agent offers to book a call in the calendar. The handoff rules are set with you during discovery.
No proactive messages go out on Shabbat and holidays, such as reminders and follow-ups. Timing follows Israel time.
Yes. At any moment you can see the conversations in the conversation inbox, press takeover in a conversation and continue manually. From that moment the agent stops replying in that conversation, so the customer does not get two conflicting answers, and one more press hands it back to the agent.
To the tools businesses commonly use: calendars, CRM systems, payment links and booking systems. If you use a dedicated system, the discovery call checks whether and how it can be connected.
The price is set by scope and integrations in a short discovery call. It consists of a one-time setup, a monthly retainer and a usage component based on volume. In the discovery call you get an accurate picture before anything starts, with no commitment.
An agent for one channel usually goes live within a few weeks. The pace depends mainly on how organised your existing knowledge is, how many systems need connecting, and how long Meta takes to approve the message templates.
The WhatsApp agent is part of the AI agents for business Velolinx builds. There you will also find the other channels and capabilities.
The fastest way to understand what you would get is to talk to the agent answering on the Velolinx WhatsApp. Ask it about prices, ask to book a call, or ask whether it is a bot, and see how it answers.
